Zero Risk Refund Policy

We have a 90-day return policy. You may return products within 90 days of the delivery date. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with the original packing slip.

Please mail to:
Jackman Music
Attn: Returns
420 S. 425 W.
Bountiful, Utah, 84010

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Your refund will then be issued within 10 business days.

Non-returnable items include:
Gift cards
Downloadable products

We also accept returns that are due to a defect or an error on our part. Please email us at if you believe your order is incorrect or defective.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)
We replace damaged or defective items (not due to shipping). If you need to exchange a defective item, send us an email at and return your item.

Return address: 
Jackman Music
Attn: Defective
420 S. 425 W.
Bountiful, Utah, 84010

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and inform them of the return.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable to or from the customer unless there was a mistake in the order from Jackman Music.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. Jackman Music accepts no responsibility for the safe return of merchandise.

Jackman Music is not responsible for additional shipping fees that take place after the transaction/purchase. Some international shipping methods may include customs, duties, taxes, and/or brokerage fees that may apply depending on location and value of the package being shipped.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at